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Returns & Exchanges

Every Maison Oxblood piece is made to order. If the size isn't right, you have 30 days from the date of delivery to exchange it for a different size. As a small, American-made business, we do not offer cash refunds.

Exchanges are free on full-priced items. Final sale items cannot be returned or exchanged.

If an item arrives damaged, or is lost in transit, contact us at support@maisonoxblood.com and we will issue a replacement. For damaged items, please email photos within 7 days of delivery.

Return Process

To start an exchange, use the form above or email support@maisonoxblood.com with your name, order number, and the size you would like. We will review your request and send return instructions.

Once your exchange request is approved, we will email you a prepaid return label, so you never pay for return shipping. Items must be mailed back and postmarked within 30 days of delivery. They must be unworn, unwashed, and in original condition with all tags and original packaging. We do not accept altered items.

Returns shipped without our approval may be denied and marked final sale.

Because every order is made to order, an order cannot be cancelled once it has been placed. If a delivery is refused or sent back to us, the customer will be issued store credit minus a restocking fee. Cash refunds are not issued.

When we receive your return, we inspect it before processing the exchange. If the item is damaged, heavily wrinkled, worn, washed, or otherwise in unsuitable condition, we may refuse the exchange or charge an additional restocking fee.

Exchanges are typically mailed within 3 to 4 weeks after we receive the original item. Once an item from an order has been returned or exchanged, the entire order is considered final and no further exchanges can be made.

Please review the size guide on each product page before ordering. Choosing a size is the customer's responsibility; the exchange policy above is how we make sure you end up with the right fit.

Delivery Times

Every item is made to order. Please allow 3 to 4 weeks for your order to be made and shipped. Shipping is free. Please make sure your shipping address is complete and correct at checkout; we are not responsible for packages delivered to an address entered in error.

High Risk Orders

If your order is flagged as high risk by our payment processor, our team will email you to request ID verification. If verification is not completed within 30 days, your order may be cancelled and refunded at our discretion, minus processing fees.

Lost Packages

If your package is marked as delivered but you have not received it, email support@maisonoxblood.com within 14 days of the delivery date so we can file a lost claim on your behalf. Please also report it to the carrier. Once your claim is approved, we will ship you a new order. Cash refunds are not issued for lost packages.

If you do not notify us within that window, or do not complete the lost claim, we consider the package received and Maison Oxblood is no longer responsible for it.

Payment Disputes

If there is a problem with your order, please contact us first at support@maisonoxblood.com. We respond quickly and will work to make it right. Filing a chargeback without contacting us may delay resolution, and we will provide order, delivery, and policy records to your card issuer in any dispute.

Privacy Policy

Last updated: October 26, 2026

What we collect. When you place an order, create an account, join our email list, or contact us, we collect your name, email address, shipping and billing address, phone number if you provide one, and your order details. When you visit our site, we also collect device and usage information, such as your browser type, IP address, the pages you view, and how you arrived at our site, through cookies, pixels, and similar technologies.

Payments. Your payment is processed securely by our payment providers. Maison Oxblood does not see or store your full card number.

How we use it. We use your information to make and ship your order, provide customer support, process exchanges, prevent fraud, understand how people use our site, and market our products. If you sign up for our email list, we use your email to send you offers and news. You can unsubscribe at any time using the link in any email.

Advertising and cookies. We advertise on third-party platforms such as Meta (Facebook and Instagram), TikTok, and Google. These companies, and we, use cookies and pixels to measure how our ads perform, to show our ads to people who have visited our site, and to show ads that may interest you. This involves sharing information such as your browsing activity, device identifiers, and, if you are an existing customer, a hashed version of your email address. You can opt out through the Your Privacy Choices page, through your browser's cookie settings, or through the ad settings on each platform. Some browsers also send a Global Privacy Control signal, which we honor where required by law.

Who we share it with. We share information with the services that help us run the store, such as our website and checkout platform (Shopify), payment processors, shipping carriers, email and analytics providers, and the advertising platforms described above. We also share information when required by law or to protect against fraud. We do not sell your personal information for money. Under some state laws, sharing information for targeted advertising may be considered a "sale" or "sharing", and you can opt out as described above.

Your rights. You can ask us to see, correct, or delete the personal information we hold about you, or to tell us not to share it for targeted advertising, by emailing support@maisonoxblood.com or using the Your Privacy Choices page. If you are a California resident, you have these rights under California law, and we will not treat you differently for using them. We may need to keep certain order records as required by law.

Security and children. We take reasonable steps to protect your information, but no online service is completely secure. Our site is not intended for children under 16, and we do not knowingly collect their information.

Changes. We may update this policy from time to time. The date at the top shows the latest version.

Contact. Questions about your privacy? Email support@maisonoxblood.com.

Terms of Service

Last updated: October 26, 2026

By using maisonoxblood.com or placing an order, you agree to these terms and to the policies on this page. If you do not agree, please do not use the site.

Orders and made-to-order items. Every item is made to order in Los Angeles. Placing an order is an offer to buy. We may decline or cancel any order, for example because of a pricing or stock error, suspected fraud, or an address we cannot ship to, and if we do we will refund you in full. Delivery times we give are estimates, not guarantees.

Products. We try to show our products and colors as accurately as possible, but screens vary, and fabrics are natural materials that can differ slightly from piece to piece and from the photos. Handmade items can vary slightly in small details. These variations are not defects.

Pricing and payment. Prices are in U.S. dollars and may change at any time before you place an order. Promotional codes and automatic discounts have the terms stated when offered. Welcome offers apply to a first order only, and we may end any promotion at any time.

Returns. Exchanges, refunds, lost packages, and chargebacks are governed by the policies above, which are part of these terms.

Your account and use of the site. You agree to give accurate information and not to misuse the site, including attempting to access it without permission, interfering with its operation, using it for fraud or resale abuse, or copying our content for commercial use.

Our content. All text, images, logos, designs, and other content on this site belong to Maison Oxblood or its licensors, and you may not copy, reproduce, or use them without our written permission.

Limitation of liability. To the fullest extent allowed by law, the site and products are provided "as is", and Maison Oxblood is not liable for indirect, incidental, or consequential damages. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing here limits rights you have under law that cannot be waived.

Governing law. These terms are governed by the laws of the State of California, without regard to conflict of law rules. Any dispute that cannot be resolved by contacting us first will be handled in the state or federal courts located in Los Angeles County, California.

Changes. We may update these terms from time to time. Continued use of the site after a change means you accept the updated terms.

Contact. support@maisonoxblood.com